The Problem
The Trust Gap.
Customers hate hiding chatbots. Under new regulations, AI must clearly identify itself. Businesses need to deflect repetitive tickets without deceiving their users or providing wrong answers (hallucinations).
Repetitive Volume
Agents waste time answering 'Where is my order?' 50 times a day.
Transparency Laws
Must disclose AI usage clearly to the end user.
Accuracy
Chatbots guessing answers destroys brand reputation.
The Setup
RAG + Transparency Headers.
A WiredGeist agent connected to your Help Center. It is strictly prompted to only answer from the provided data. The chat widget automatically includes 'AI Assistant' badges and disclaimers to satisfy transparency laws.
Operational Value
Instant Answers, Happy Users.
Customers get instant help for simple queries. Complex issues are summarized and handed off to humans with full context.
- Strict 'I don't know' policy to prevent lies.
- Seamless handover to human agents.
- Automatic ticket categorization.
Escalation Protocols
The AI knows its limits.
Sentiment Analysis
If the customer seems angry, the AI instantly hands over to a human.
Confidence Threshold
If AI is less than 90% sure, it drafts a reply for human review instead of sending.
Ticket Tagging
AI tags tickets (Bug, Billing, Feature) for the right human team.
Feedback Loop
Humans rate AI answers to improve the knowledge base.
Implementation Plan
Quick relief for support teams.
Ingest Data
- →Upload Help Center articles
- →Connect past ticket history
Test Drive
- →Internal testing
- →Refine tone
- →Verify transparency labels
Soft Launch
- →Enable for 10% of traffic
- →Monitor resolution rate
- →Full rollout